Selection of a Products Primary Category

#415038
  • Resolved Charlie

    1 year, 10 months ago

    Rank Math free

    Hi there,

    Products on a store I’m working on has products with more than 1 category. The Category I am selecting however (using the ‘Make Primary’ radio button) is not changing the Category shown within the Permalink.

    Could you please advise on how to resolve this?

    Thank you

Viewing 9 replies - 1 through 9 (of 9 total)
  • Jeremy

    1 year, 10 months ago

    Hello,

    Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

    Can you please try clearing your website cache and check again?

    We might need to take a closer look at the settings and advice accordingly. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Charlie

    1 year, 10 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Prabhat

    1 year, 10 months ago

    Rank Math agency

    Hello,

    I logged into your website’s admin area and was able to replicate the issue when the primary category is changed twice.

    Upon checking, I found that you’re using an old version of Rank Math along with the old versions of many plugins:

    Please update Rank Math to the latest version and see if that fixes the issue.

    Let us know how that goes.

    Charlie

    1 year, 9 months ago

    Rank Math free

    Hithere,

    I’ve updated the Plugins. although it is still not working as expected.

    Thanks,
    Charlie

    Jaideep Asrani

    1 year, 9 months ago

    Hello,

    I can check that you are using Premmerce Permalink Manager for WooCommerce to manage the WooCommerce permalinks and that’s why our primary category is not working. If you want to use the primary category, please select the Use WooCommerce settings for products in the Premmerce settings:

    Hope this helps. Let us know if you need any other assistance.

    Charlie

    1 year, 9 months ago

    Rank Math free

    Hi there,

    Thank you, that does resolve the category issue.

    One problem however, is that the permalink structure adds ‘/product’ back to the url.

    How would you recommend removing this from product permalinks?

    Thank you

    Jaideep Asrani

    1 year, 9 months ago

    Hello,

    Please navigate to WP Dashboard > Settings > Permalinks and remove the /product/ from the Product base settings.

    Hope this helps. Let us know if you need any other assistance.

    Thanks.

    Charlie

    1 year, 9 months ago

    Rank Math free

    Unfortunately WordPress doesn’t allow you to remove the base ‘/product’ which is why the plugin is needed.

    Could you please advise on an alternate solution?

    Thanks

    Jaideep Asrani

    1 year, 9 months ago

    Hello,

    Sorry for the confusion. Please navigate to WP Dashboard > Rank Math > General Settings > WooCommerce and enable the Remove Base option to remove the product base from the permalinks.

    Let us know if you need any other assistance.

    Thanks.

    RankBot

    1 year, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

The ticket ‘Selection of a Products Primary Category’ is closed to new replies.