Search Console fetching not working

  • Resolved Paul22

    I can’t seem to get search console data fetched. I tried de-authorizing my account and re-authorize it, but it keeps saying fetching in progress. What to do?

    • This topic was modified 4 weeks, 1 day ago by Paul22.
Viewing 15 replies - 1 through 15 (of 22 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    This may suggest that WP cron system may not be working on your site. Could you please get in touch with your host and check if this is disabled by default?

    Looking forward to helping you. Thank you.

    ​​​​​​​

    We use crontab and I can confirm it is working. I installed WP Crontrol and I can see your tasks going through but nothing happens.

    Hello,

    Assuming you are using the latest version of all the plugins and the themes, it seems like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    If that doesn’t work, we might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Your website is locked behind a http directory password and thus I could no access the login page. Could you please share the httpd credentials?

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for contacting Rank Math today.

    I’ve just tried to run the cron event from the admin but I got this error from WPCrontrol:
    The DISABLE_WP_CRON constant is set to true. WP-Cron spawning is disabled.

    Please check if this constant is defined in your wp-config.php file and set it to false.

    Looking forward to helping you. Thank you.

    ​​​​​​

    I set it to false now.

    Hi Paul,

    I am glad to hear that.

    I hope that the issue is resolved now. If now, please let us know.

    No, it did not. I have disabled it for you to check.

    Hi Paul,

    It seems like the previous fetch you had manually run is still in progress. That is why the next cron job might not work.

    You have to deauthorize your GSC account and authorize it once again
    WordPress Dashboard > Rank Math > General Settings > Search Console.

    Do let us know if it works. If not, we will need your FTP logins to check in more details.

    I have done that multiple times and it didn’t help. Do you need FTP access just to your plugin folder?

    Hi Paul,

    We will need FTP access to the root folder as we will need to make changes to wp-config.php file too.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hi Paul,

    Thanks for the information.

    I have alerted the dev. team about this. Please wait 24 hours for a reply since the replies are usually slower during the weekend.

    I appreciate your patience in this matter.

Viewing 15 replies - 1 through 15 (of 22 total)

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