Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
That sounds like an odd issue and we have not heard of this one before.
We might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
When I try connecting to Google Service, it points me correctly. Have you tried using different browsers? If not, I would suggest trying out.
I see that you have a social plugin.
This could suggest that there is a conflict between Rank Math and one of your installed plugins. To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
I hope this resolves your issue.
Hi,
Thanks, as you said it was a troubled plugin.
Regards
Hello,
Glad that helped.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.