Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Also, please add k*******@r***********
in the Search Console and Analytics so our developer can check in more detail?
You can follow this guide to add a user in the Search Console:
https://www.monsterinsights.com/docs/add-user-google-search-console/
To add a user Analytics: https://www.monsterinsights.com/docs/how-to-grant-user-access-in-google-analytics/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We have one of our developers look into the situation. Can you please add the email of one of our developers specialized in the Analytics module to your website’s Google Analytics? This is the email address: k*******@r***********
This way he could debug the connection and fully understand what’s causing the issue.
You can follow this guide to add a user in the Search Console:
https://www.monsterinsights.com/docs/add-user-google-search-console/
To add a user Analytics: https://www.monsterinsights.com/docs/how-to-grant-user-access-in-google-analytics/
Looking forward to helping you.
Thank you.
Hello,
Our developer has fixed the issue on your site. Please reconnect your Google account and you should be able to select and save the GSC property.
Let us know how that goes. Looking forward to your update.
Thanks.
Hi! yes, I saw it’s connected! Thank you so much!
I’ll contact you if anything’s not working.
Thanks again.
Hello,
We are super happy that your issue is resolved. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.