Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
This could suggest that cron schedules are not running as expected on your site. Could you please install this plugin https://wordpress.org/plugins/wp-crontrol/ and use it to check if this is the case?
You can also use it to stop and launch cron events including the one responsible for fetching the data from the search console.
Looking forward to helping you. Thank you.
Hello Alberto,
I already installed WP-Control plugin but still no works.
When I clicked ‘Search Console’, the Overview shows the following:
The data sets are empty in your cache. You can wait for the next cronjob or Update Manually. Please navigate to SEO > Settings > Search Console.
The date is the current date.
What is the issue?
Kindly help.
Thanks.
Joshua Gan
Hello,
In that case, to determine the issue we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hey,
May I know if you guys have done anything.
My Search Console still shows nothing.
Best Regards,
Joshua Gan
Hello,
I was going to check it now, but it the Sensitive Data section I only see the website URL and the login password, could you add the username?
Looking forward to help you.
Hello Alberto,
In https://my.bluehost.com/web-hosting/cplogin
Email or Domain Name:
making-onlinemoney.com
All in the sensitive data.
Let me know if you have issue logging in.
Thanks.
Joshua Gan
Hello,
I have checked the website and meanwhile all the settings seem fine, it keeps not fetching the data.
I recommend you to try these solutions:
> The first one is to reauthorize in the Rank Math Search Console settings your Search Console account, clean the database cache and authorize it again. Finally force the database to fetch the data. It might fix the issue.
> If that still doesn’t work, you will need to contact the Bluehost support and ask them to check your corn jobs, since they might not be working fine in the server (since they are not running as they should or you would have data from Search Console).
Looking forward to help you.
Hello,
I reauthorized in the Rank Math Search Console settings in Search Console account, clean the database cache and authorized it again.
How do I force the database to fetch the data?
Is it Rank Math => General Settings => Search Console => Update Cache manually?
If yes then I did it but still no display by Search Console.
Btw, does the Google email I used must be the same email I used for my bluehost account?
Cos I used Gmail to log in Google account to get the verification while my bluehost is Yahoo email. Will it affect?
Hi,
I only see the password, not the username.
Are you using the same Gmail ID that is set as the admin of that domain in GSC?
Hi,
My Rank Math account is using j*********@y********
My Bluehost account is using j*********@y********.
While Google is j*********@g********
Is the reason GSC is not working?
I am not able to use j*********@y******** for Google.
Hello,
I had contacted Bluehost regarding Search Console no data and got them to check the cron jobs.
Here is the reply from Bluehost:
Thanks for being on hold. I have checked the cron logs and they are working without any issues on the server. It doesn’t look like a cron issue. We can also fix permissions from server side
Kindly assist.
Hello,
Please share your WP login link using this plugin:
https://wordpress.org/plugins/temporary-login-without-password/
We would love to check what’s going on.
Also, just to make sure – do you see any data on your actual search console here?
https://search.google.com/search-console/about
Please share a screenshot of your stats from that page as well.
Hello,
You can access through this week until 2 June.
By the way, how do I attach the screenshot here.
Search console still shows nothing. This is what I see:
The data sets are empty in your cache. You can wait for the next cronjob or Update Manually. Please navigate to SEO > Settings > Search Console.
Hello,
You can upload images to https://imgur.com/ and add in the Sensitive Data section the URLs.
About the Search Console, my colleague said, he was talking about the Google website (here: https://search.google.com/search-console/about). Do you have any data showing there?
Looking forward to help you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
