Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Sorry for the issue you are facing.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it could be a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
I have disabled all the plugins and the problem is the same.
I have another website which is completely different in terms of plugins and theme. The problem is the same there as well.
Hello,
Could you please attempt setting the log limit to 0 in Rank math > General Setting > 404 Monitor and see if it makes any difference.
Looking forward to helping you. Thank you.
Hello,
Then I think we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I checked your site and even with only Rank Math enabled, the issue still happens so I have sent this thread to the developers so they can check it and maybe provide you with a solution.
Looking forward to help you.
Thanks, I appreciate it. As I said i have another website which is with completely different plugins and theme and the problem is the same.
Hello,
We have noted it down for improvement.
We will be fixing it and releasing an update soon.
When the update is ready, we will be notifying you here about the same.
In the meantime, we would really appreciate your patience in this matter.
Thank you.
Hello,
We have fixed the issue in the most recent update of Rank Math.
Can you please update to the latest version and let us know if you still see the issue?
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
