Score not updating

#5161
  • Resolved Gary Purdue

    4 years, 11 months ago

    Rank Math free

    Hi there, loving the plugin so far, so thanks for making it.

    I have a problem where after I’ve updated a page which has a score showing, when I go to the ‘All Pages’ page, it says ‘Update your post’ next to it and doesn’t show a score. Have I done something wrong or not set something?

    Kind regards
    Gary

Viewing 6 replies - 1 through 6 (of 6 total)
  • Gary Purdue

    4 years, 11 months ago

    Rank Math free

    I’ve also noticed that just one of my pages refuses to save any Rank Math data when it’s updated. It just keeps the old data!?

    Michael Davis

    4 years, 11 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Does this issue replicate when you purge your site cache? Would you mind checking whether the issue could be as a result of a conflict by performing these steps: https://community.mythemeshop.com/tutorials/article/52-confirming-a-plugin-conflict/

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Gary Purdue

    4 years, 11 months ago

    Rank Math free

    Hi Micheal,

    I don’t have any caching plugins running yet as it’s still in a staging area. But in trying the Health plugin, it turns out it’s got something to do with the theme, or some fields in the theme as it doesn’t have this issue on every page.

    Cheers
    Gary

    Michael Davis

    4 years, 11 months ago

    Rank Math pro

    Hi Gary,

    Thanks for sharing your findings.

    I would suggest that you get in touch with your theme author and check if they can provide some insight and some advise for fixing the affected pages.

    Let me know if we can offer additional help. Thank you.

    Gary Purdue

    4 years, 11 months ago

    Rank Math free

    Thank you for your help, it looks like the pages that I was having trouble with were quite heavy with fields using a page builder, so it wasn’t saving the Rank Math details. I removed a couple of rows of the page builder and it started saving as expected. Very weird!

    Cheers

    Todd

    4 years, 11 months ago

    Rank Math free

    Hi,
    ​
    ​I am so glad to hear that.
    ​
    Please do not hesitate to let us know if you need our assistance with anything else.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Score not updating’ is closed to new replies.