Hello,
Thanks for contacting us and we regret the inconvenience caused.
Could you please confirm which schema type have you set as the default schema under your WordPress admin area > Rank Math > Titles & Meta > Pages > Schema Type?
Also, have you manually inserted the schema in the pages or the schema is auto-detected from the above default schema?
Looking forward to hearing from you.
Thank you.
Hi
I’ve inserted “services” as default for schema pages and it’s supposed to be auto-detected (I have not inserted manually for each page)….
Hello,
Sorry for the inconvenience.
Please check if you have turned on the News Sitemap module in Rank Math. We have identified the issue of the posts column showing Off in Schema instead of Article when the News Sitemap module is active.
We have released a Beta update with the fix.
Please enable the Beta update by following this:
https://rankmath.com/kb/version-control/#beta-updates
If you are unable to see an update, please clear Rank Math’s transients from:
WP Dashboard > Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients > Remove transients
Please clear the caches, server, and WordPress after updating.
You can disable the Beta updates once you update to the latest version and if the issue is fixed.
We are here to assist. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for keeping in touch with us.
We might need to take a closer look at your admin dashboard. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
HI
Sorry for the late answer, I’ve had no time until today. I’ve downloaded the plugin (temporary login….). Do I share the temporary login URL in THIS message (here …?) Is it public ?
Hello,
Thank you for getting back to us.
Please share the temporary login link in the sensitive data section. There it is safe and not visible to the public only you and the staff is able to view it.
We are looking forward to helping you.
Thanks.
I’m sorry but I have tried to edit the 1st post to have access to the sensitive data section but cannot find anything, could you help me or send the direct link, please ?
Hello @Emmanuelle Wiesemes,
Thanks for your reply.
As you have not created this support ticket or technically speaking, this ticket was created by the account @Emma, so only @Emma would have the access to the sensitive data section.
You can either login with the account of @Emma or create a new support ticket to access the sensitive data section.
Hope that helps.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for getting back to us.
I have just tried to access your site with the temporary link you attached in the sensitive data but it seems like it redirects to the homepage. When this happens it means that you did not set an allowable/enough time for expiry of the link. Kindly set a little longer period of expiry so that we can have some time to troubleshoot this issue.
We are looking forward to hearing from you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for getting back to us.
This is happening depending on how you added your posts. With the Pro version, this would have been fixed easily using the Bulk edit option to set all pages’ schema set to OFF to the default schema in the global settings.
However in your case here I have for instance resolved the page here: `
SEO Consultancy` by first then editing the post from the WP backend [not divi frontend], then ensuring that the schema is there, and lastly hitting the update button of that page.
By hitting the update button on this page it allows all rank Math JS files responsible for your on-page SEO to run and also the WP changes to take effect. As for now, you may have to use this as your workaround.
I hope this helps. Please let us know if you have any other questions for us.
Thank you.
Hello,
We are glad that helped.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
