Schema not added to FAQ

#174150
Viewing 10 replies - 1 through 10 (of 10 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.

    I’ve checked the URL you have provided, and it is indeed not showing the FAQ Schema despite adding the FAQ blocks. Could you please confirm that you haven’t added the FAQ Block as a reusable block?

    The FAQ Block needs to be added as an FAQ Block in order for Rank Math to detect the insertion and then add the necessary Schema to the page’s header.

    If not, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Thank you, and we really look forward to helping you.

    Thank you, Reinelle! Which Email can I use to give you a login?

    Hello,

    Thanks for getting back.

    You can use s******@r*********** to create login credentials. Please make sure that you share the details with us here in the sensitive data section.

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Thanks! Done 🙂

    Hello,

    Thank you for the follow-up, and sorry for the delay.

    I’ve checked your site using the Health Check plugin, and it seems the issue is because of the Schema & Structured Data for WP & AMP plugin which seems to be conflicting with the Rank math schema.

    It is not recommended to have two or more plugins on your site performing the same functions as this may lead to conflicts and issues like the one you are currently experiencing. If you disable the plugin, you will notice the json code, which is how Rank math adds schema to your page and also added in your page’s source code.

    I hope that helps. Thank you, and please don’t hesitate to contact us anytime if you need further assistance with anything else.

    Thanks, Reinelle!

    I disabled the Schema plugin but don’t see the JSON code and the Rich Snippet testing tools hasn’t recognized the FAQ schema -> https://search.google.com/test/rich-results?id=zib8c_77SCsQEtX0GASa4g

    Cheers,
    Kevin

    Anas
    Rank Math business

    Hello,

    I logged in to your site and cleared the website cache.

    The FAQ schema is now appearing on your webpage.

    Please check https://search.google.com/test/rich-results?id=F8TfXmrmlxzc5woWFMe8MQ
    rich

    I hope this helps. Looking forward to helping you.

    Amazing! Thanks a lot for your help. Very good customer support!

    Anas
    Rank Math business

    Hello,

    We are super happy that your issue is resolved. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)

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