Hello,
Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.
I have RM Pro installed and I have been analysing an error 500 problem on http://www.donnamcgee.ie by deactivating plugins one by one. RM creates a conflict on the “Products” page where they are all tumbled in the side and cant be read properly?
Can you please share a screenshot of the issue you are seeing on the product page? Also, a 500 error indicates a server error. Please check with your hosting provider if they can provide the recent error log so we can determine what’s causing that error.
Will Schema Markup work for me as an artist selling paintings as products. Unsure if this is what it is intended for and perhaps better suited to blog posts? Please clarify.
Yes, using the Product schema type for your painting should work best as you are simply selling your merchandise.
Tried to add my site to Bing through meta tag and got response “unexpected error”
Can you also share a screenshot of the issue you are seeing? If you can provide the error message, that would also be helpful for us to determine what’s causing this error. If this issue only occurs on a specific post/page, please share that URL.
How do I display the RM code at top of my pages to show SEO scores. I recall seeing red flags on the right – can you direct me where to read up and improve my knowldge on bettering the score please
Can you please confirm if you are referring to the SEO score badge? If so, you can configure that in the settings. You may check this guide: https://rankmath.com/kb/hide-seo-score/#num-1-navigate-to-others-settings-in-rank-math
As for improving the score, you may check this guide as well: https://rankmath.com/kb/score-100-in-tests/
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
tried to reply and getting an error message – can you see here or do i need a new support ticket
tried to reply and getting an error message – can you see here or do i need a new support ticket
https://photos.google.com/photo/AF1QipOaG1SUlFOpKtsj7HB9xlM5S6o7G-9nP1YZScxx with RM activated
https://photos.google.com/photo/AF1QipMQ3PEXQDDnwL3Kxqqf9QZkt0mbGkvAxlE3F2c4 with RM deactivated
Have requested error log on server re error 500
Hello,
If you reply consists of an error log, please try pasting those error logs here instead and share the URL in this ticket.
Also, the Google photos you shared seem to be returning a 404. Kindly verify.
Looking forward to helping you on this one.
Hi Jeremy, I’m afraid you’re ahead of me -how do I tell if the google photos are a 404? All I know is that I add products to a products page. They are all listed systematically in uninterrupted rows when RM is deactivated. Then when I activate the RM plugins, they get all squashed as shown in the photo. ??
I asked the developer for the error log on 500 – my problem was that I could not use Elementor to update – I kept getting a revolving wheel and could get nothing done as all the updates were just dying out. The developer has stated ” a 500 error is very vague. The HTTP status code 500 is a generic error response. It means that the server encountered an unexpected condition that prevented it from fulfilling the request. This error is usually returned by the server when no other error code is suitable.” Don’t know what else I can say here?
I hope you can help.
Hello,
This is what I can see on my end when opening the Google photos URL you shared:
However, it seems that you are referring to the product page list. If so, please refer to this guide to fix it: https://rankmath.com/kb/woocommerce-products-page-misaligned/
I will wait for the error log so we can identify what type of error you are facing and we will provide a solution accordingly.
If you prefer, we can also check this one over your admin dashboard. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hi Jeremy,
I followed instruction for products page and it worked perfectly thank you. Still getting error 500 especially when I go from WP dashboard back to home page?
Here is the temporary login link.
https://www.donnamcgee.ie/wp-admin/?wtlwp_token=592e62761fe6c21b314360b5686902838b4d50ba3dbfcf46b1d78d9f005e1010dbf1fc6a1c1babc3a7ca4b98e77c79a99a66c5c6c0ca837eac0ea8a8ddaca86e
Hello,
I was able to replicate the issue on your website.
5xx errors are usually caused due to server misconfiguration or other server issues.
Can you please share the website error log with us?
Having the error log file will give a clear idea of why this might be happening.
You can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.
Also, please contact your web host and ask them to set the following values and see if that fixes the issue:
PHP Memory Limit: 512M
Max input time: 150
We look forward to helping you.
I have asked the web developer to set those values but as stated earlier he says he cannot provide error log because of how vaugue it is?
Google Console image link attached that might throw some light? Is there a way that I can just attach the screenshot?
Hello,
You may upload your screenshot to this tool: https://imgbb.com/ and share the URL here.
Looking forward to helping you.
Hello,
This might be a temporary error, please check the URLs and see if they are working properly now. If they are working, you can submit them for validation in the Search Console.
I tried to log in to your website but the login link seems to have expired, it is redirected to the homepage.
Please provide a new/updated login link so we can check.
Also, add the FTP login details in the sensitive data section.
We look forward to helping you.
Hello,
I check the affected URL and it seems to be returning a 200 status code now:
Please go ahead and clear your website cache and validate the URL in GSC again.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
I now have new problems. I have the PRO version of RM however, I got a message ???
There is a new version of Rank Math SEO PRO available. View version 3.0.19 details. Automatic update is unavailable for this plugin. It seems that you don’t have an active subscription for Rank Math SEO PRO. Please see details and pricing.
Wordpress have also advised of a fatal error in relation to RM Pro
Also on the RM General Settings Plugin Page shows Rank Math Options general that there is a message being flagged which refers to with a sitemap –
robots.txt file is not writable
The error 500 persists although not as often?
Please advise
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
