saving trouble

#178942
Viewing 3 replies - 1 through 3 (of 3 total)
  • Reinelle

    3 years, 1 month ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.

    Could you please confirm if you’re referring to the changes you have made in the page editor using Rank Math like meta title, description, edit snippet, keywords, etc? If so, you can follow this guide for troubleshooting steps:
    https://rankmath.com/kb/meta-data-not-saving/

    If not, please also provide which changes you are referring to. You can send some screenshots using this tool or record a video screencast using a tool like Loom showing the issue and edit the first post on this ticket in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section.

    I hope that helps. Thank you, and looking forward to your update.

    Bahar Ari Dellenbach

    3 years ago

    Rank Math pro

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Prabhat

    3 years ago

    Rank Math agency

    Hello,

    Thanks for the screenshots.

    I can see in some screenshots that you have enabled the troubleshooting mode of the Health Check plugin and activated only Rank Math with a default theme and the issue is still there.

    Please double-check the steps mentioned in this article: https://rankmath.com/kb/meta-data-not-saving/

    If the issue still persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your Website’s URL, WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    2 years, 11 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘saving trouble’ is closed to new replies.