Saving Problem

#259634
  • Resolved Elke

    2 years, 7 months ago

    Rank Math free

    Hello,

    on a new website with divi I have a saving problem. When Rank Math ist activated and I want to save the content of a page for a short time I get the following error message:

    An error has occurred while saving your page. Various problems can cause a save to fail, such as a lack of server resources, firewall blockages, plugin conflicts or server misconfiguration. You can try saving again by clicking Try Again, or you can download a backup of your unsaved page by clicking Download Backup. Backups can be restored using the portability system while next editing your page.

    Contacting your host and asking them to increase the following PHP variables may help: memory_limit, max_execution_time, upload_max_filesize, post_max_size, max_input_time, max_input_vars. In addition, auditing your firewall error log (such as ModSecurity) may reveal false positives that are preventing saves from completing.

    Lastly, it is recommended that you temporarily disable all WordPress plugins and browser extensions and try to save again to determine if something is causing a conflict.

    After a short while the message is disappearing and the page is saved.
    When I disable RankMath the message is not shown and saving is not a problem. I also disabled the plugin Updraft, which is the only plugin beside RankMath. So divi and RankMath are disturbing each other in a way.
    WP, theme (divi + child) and plugins are up to date.

    I do have the same problem on an other Website with divi as well.

    Thanks in advance, best regards, Elke

Viewing 5 replies - 1 through 5 (of 5 total)
  • Miguel

    2 years, 7 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Are you using Firefox to make the changes to the website? If so, could you please test a different browser like Chrome?

    This is something we are aware of and are working on a fix but for now, saving in a browser other than Firefox works perfectly.

    ​​​​​​​Hope this helps solve your issues.

    Don’t hesitate to get in touch if you have any other questions.

    Elke

    2 years, 7 months ago

    Rank Math free

    Thanks for your quick reply: Yes, I’m working with Firefox. And yes, it works without the message on both sites. So good to know, where is the crux of the matter.

    How ist the planning horizon to fix this problem?

    Miguel

    2 years, 7 months ago

    Hello,

    We still don’t have an ETA for this but we attached this ticket to the issue and as such we’ll let you know here when this is publicly released.

    Thank you for your time and patience.

    Elke

    2 years, 7 months ago

    Rank Math free

    Thanks again – and I strongly hope, that this is solved in short time 😉

    Reinelle

    2 years, 7 months ago

    Hello,

    We are glad that we have addressed your concern.

    If you have any other questions, please don’t hesitate to contact us anytime by creating a new ticket to assist you further with anything else.

    Looking forward to helping you.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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