Saving gives me a 404 error.

#356056
  • Resolved Logan Van Wyk
    Rank Math free

    Hi,

    I’m busy setting up rankmath on a website but when I try and save any changes I make to settings in the rankmath plugin I get a 404 error.

    I have no clue why this is happening.

    Kind regards

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hello,

    Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

    Please check your browser console for script errors when you save the settings in Rank Math.

    You can share a screenshot of the error using a tool like https://imgur.com/

    Looking forward to helping you.

    Hi,

    It’s only these errors. None really referring to Rankmath.

    Screenshot: https://imgur.com/a/6Oyl1MF

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hi I’ve added the login account

    Anas
    Rank Math business

    Hello,

    Could you please get in touch with your web host and ensure that the ModSecurity is disabled or they are not blocking any process of the plugin?

    Disabling ModSecurity should fix the issue.

    Let us know if the issue persists.

    We are here to assist you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Saving gives me a 404 error.’ is closed to new replies.