Safari on back-end

#451755
  • Resolved Thierry Nkaoua
    Rank Math free

    Hi

    On back-end with Safari (15.5), OSX (12.4), Mac Mini M1, there is a visualization issue of Analytics/Index Status.

    Here is a screenshot: https://ibb.co/t32wpNw

    Same with older versions of Safari and OSX on a Mac Pro.

    On Chrome, no issue.

    Regards
    Thierry

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hello,

    Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

    Please ensure that you are using the latest version of Rank Math plugin. If not yet, please do update them. You may refer to our changelog page here: https://rankmath.com/changelog/

    Then, try rebuilding the index, then manually deleting old imported data, and start the fresh data fetch. This should allow you to retrieve fresh data from your GSC and GA. Please follow these steps:

    1. Head over to WP Dashboard >> Rank Math >> Tools & Status and click the ‘Rebuild Index’ button rebuid
    2. Head over to WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the ‘Delete Data’ button and then click the ‘Update Data Manually’
    3. It will start the new data fetch from Google. You can reload the page to see the notice related to the import process.
    4. Once the process is complete. Please recheck the Analytics page.

    Let us know how that goes. Looking forward to helping you.

    Hi

    Thanks for you answer.

    But mayybe you missed this information in my ticket:

    On Chrome, no issue.

    Following you advice, I rebuilt the index: no change.

    It looks like a css issue.

    More information:

    OSX Safari: issue
    OSX Chrome: No issue
    IOS Safari(iPhone): issue
    IOS Chrome (iPhone): issue

    Regards
    Thierry

    Solved. Wrong Analytics setup in Rankmath.

    Thanks

    Thierry

    Anas
    Rank Math business

    Hello,

    We are super happy that your issue is resolved.

    If you have any questions in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

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