Hi Pravesh,
Thanks for getting in touch with us.
Are you logged in as a user?
If that doesn’t work, we might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
I as an administrator currently having an issue. Just when I have disabled some of the settings in the role manager for the administrator, then I can’t re-enable them. It shows, “You are not authorized to perform this action.”
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This reply was modified 4 years, 3 months ago by
Ronit Dey.
Hello,
Thank you for contacting Rank Math today.
Would it be possible to share some temporary admin access to your site so that we can investigate this issue further?
Looking forward to helping you. Thank you.
Fortunately, I had a backup of Rank Math settings and restored it which fixed the issue. 🙂
Hello,
We are glad that this is now resolved 🙂
Feel free to contact us for any other questions, comments or suggestions.
Thank you.
