Role Manager Error

#25025
  • Resolved Pravesh Khanal

    5 years ago

    Rank Math free

    I recently uninstalled the User Role Editor Pro plugin. I enabled role manager in rank math but I am not able to change the roles. I am unable to tick even a single box (even for administrator) while browsing the site as an administrator.

    I get the error:
    You are not authorized to perform this action.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Todd

    4 years, 12 months ago

    Rank Math free

    Hi Pravesh,

    Thanks for getting in touch with us.

    Are you logged in as a user?

    If that doesn’t work, we might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Ronit Dey

    4 years, 12 months ago

    Rank Math free

    I as an administrator currently having an issue. Just when I have disabled some of the settings in the role manager for the administrator, then I can’t re-enable them. It shows, “You are not authorized to perform this action.”

    • This reply was modified 4 years, 12 months ago by Ronit Dey.
    Michael Davis

    4 years, 12 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math today.

    Would it be possible to share some temporary admin access to your site so that we can investigate this issue further?

    Looking forward to helping you. Thank you.

    ​​​​​​

    Pravesh Khanal

    4 years, 12 months ago

    Rank Math free

    Fortunately, I had a backup of Rank Math settings and restored it which fixed the issue. 🙂

    Michael Davis

    4 years, 11 months ago

    Rank Math pro

    Hello,

    We are glad that this is now resolved 🙂

    Feel free to contact us for any other questions, comments or suggestions.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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