Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Would you mind explaining further what happened after the update? It would also help if you could share some temporary wp-admin access in the sensitive data section so that I can advise further.
Looking forward to helping you. Thank you.
Hello,
Thanks for the access.
Would you mind checking whether there is an existing robots.txt file in the root folder of your site?
You could also share some FTP access as well in the sensitive data section so that I can go through your root directory.
Looking forward to helping you. Thank you.
Hello,
Thank you for the response.
I have logged in and fixed the issue. The robots.txt file is now loading with your modifications.
I hope this helps. Thank you.
This problem is not fix. Show default robots.txt file. New robots.txt is not show.
Hello,
Thank you for contacting Rank Math today.
Please load the page from a different browser/device and let me know if the results are the same.
Looking forward to helping you. Thank you.
I try to different browser but not solve the problem
Hello,
Thank you for contacting Rank Math today.
Well, this is a bit odd. Please restore the temporary wp-admin and FTP access on the sensitive data section so that I can investigate further.
Looking forward to helping you. Thank you.
Hello,
Thank you for the patience.
It looks like the issue is related to caching on your site. I have deleted the cache and re-saved your virtual robots.txt file and the changes are saved. Please take a look at the screenshot on the sensitive data section.
I hope this info helps. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
