Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
1). This error suggests that there is a static robots.txt file on the root of your site folder. Please login to your site via FTP and rename the robots.txt file to fix this.
2). It is likely that the email address that you are using to verify the search console is not listed as a property owner on your search console. Please check if this is the case and approve the user as a property owner.
Looking forward to helping you. Thank you.
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Hello. From your answer that I waited for two days, I didn’t understand anything. I wrote to you that I am not an expert on this issue. You do not write what name you need to give the robots.txt file
Also, I can’t understand in which search console it is necessary to check the email address.
I ask you to give a more detailed answer with all the instructions on this issue.
Thanks.
Hi,
Please make sure that you have verified the correct version of your website on the Google Search Console (http or https, www or non-www).
Then, please make sure that the Google account you used to connect your Google Search Console profile is the same one you have used to verify your domain on GSC.
If it still doesn’t work, we have found that using a different Google account to verify your domain and connect your website usually works. Or, you can try using the Google Site Kit if it still won’t work and disable the Search Console inside Rank Math by going to WordPress Dashboard > Rank Math > Dashboard
For the robots.txt file, if you are not sure how to delete the robots.txt file that is already present – you can share your FTP details with us and we will be happy to do it for you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math today.
The connection keeps on timing out. Could you please check from your host if there are country specific restrictions on using this access and if they can temporarily disable it so that we can be able to login?
Looking forward to helping you. Thank you.
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I do not know how to do that. I don’t know how to work with hosting. Are there any other options?
I can give a password for hosting.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi Natallia,
Thanks for the reply.
I am afraid that none of the passwords work when logging in to your server.
I can recommend that you reach out to your host so that they can help in resetting the credentials so that we can be able to help.
I hope this info helps.
Thanks for your reply. Tell me, what can reset credentials lead to?
Hi Natallia,
Thanks for the reply.
This should not affect your site, this will simply change the login username and password and help us to login.
I hope this info helps.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello. How can I contact your management. In order to leave feedback on the work of your support team. Please provide the email address of the manager. Thanks.
HI Natallia,
Thanks for the reply.
I am still not having any luck signing in to your server, were you able to talk to your host about this?
– To leave some feedback about our team, please send an email to s******@r***********
We are very eager to help you if we can overcome the login problems.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
