RM Redirect create several redirects itself

#32743
  • Resolved Steve
    Rank Math free

    Hello,

    the RankMath Redirect Tool created over 700 redirects by itself. all of them point to our testsystem. how is this possible?

    greets
    steve

    • This topic was modified 4 years, 1 month ago by Steve.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Todd
    Rank Math free

    Hi Steve,

    Thanks for getting in touch with us.

    Rank Math does not create redirects unless you tell it to.

    It is possible that:

    1. You imported these redirects from Yoast Premium or the Redirection plugin.

    2. That you enabled the auto redirection on slug change option in WordPress Dashboard > Rank Math > General Settings > Redirections.

    3. Deleted some posts and Asked Rank Math to redirect the.

    If not, please let us know so we can take a closer look.

    Steve
    Rank Math free

    hey there,

    on 1:we use another redirect tool (redirection) and create about 400 redirects there. but in RM redirect there are 751 redirects from totally different URLs to all URLs on our testsystem

    on 2: no, no auto-option enabled

    on 3:no, as i said, all the redirects go to our testsystem

    any other idea for me?

    greets

    Hi Steve,

    Thank you for the additional details.

    It is not recommended to run more than a single redirection tool on the same site. I hope that the previous tool is deactivated & if not please deactivate it.

    Additionally, could you please share an example redirection that was added automatically ie the source & destination so that we can advise further.

    We are looking forward to helping you. Thank you.

    Steve
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for contacting Rank Math today.

    The source URL seems to be from a different domain which means that these redirects must have been imported to your database from an external source since the redirection module only handles redirects on the same domain.

    We would be happy to help in investigating this further if you can share some temporary WP & FTP logins via the sensitive data section that is only accessible by our support staff.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘RM Redirect create several redirects itself’ is closed to new replies.