RM Now Breaking Wordpress Theme Customizer

#49036
  • Resolved Greg Carpenter

    3 years, 11 months ago

    Rank Math pro

    The current RM is breaking the WP theme customizer on every site I have installed it on. When clicking on theme customizer, it throws a critical error and goes to a blank page. When I deactivate RM, the theme customizer works fine.

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  • Alberto

    3 years, 11 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I tested it by myself in a local installation but I couldn’t replicate the error. Which themes have you used for those tests?

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it could be a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let us know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    RankBot

    3 years, 11 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘RM Now Breaking Wordpress Theme Customizer’ is closed to new replies.