RM not saving changes to snippet

#342987
  • Resolved Fastforward
    Rank Math free

    RankMath is not saving changes made in the snippet etc. I don’t have a firewall as far as I am aware.
    I am only using 2 Plugins, one of which is RM. And I am using Divi.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Azib Yaqoob
    Rank Math business

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet). If you still face this issue then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hi, I checked the Chrome console and got this error
    /wp-json/rankmath/v1/getFeaturedImageId?_locale=user:1

    Could this be a hosting problem? I would have to check with our host.

    Azib Yaqoob
    Rank Math business

    Hello,

    Those errors usually are caused when something is blocking access to the WordPress API REST.

    Since you have already tested for a plugin conflict, please contact your hosting support and check if something is blocking the WordPress API REST. Please also ask them to check the Firewall Settings and whitelist the updateMetarule.
    https://rankmath.com/kb/meta-data-not-saving/

    I hope that helps.

    Thank you, and looking forward to your update.

    The host has replied that they do not block plugins. I tried using a new PHP version but nothing has changed. I will deactivate RM for now and try again later.

    Anas
    Rank Math business

    Hello,

    Please take a backup of your .htaccess file and replace it with the default WordPress .htaccess file. You can get the file here: https://wordpress.org/support/article/htaccess/

    You can follow this guide to edit the .htaccess file:
    https://rankmath.com/kb/edit-htaccess/

    Let us know if the issue persists.

    We are here to assist you.

    .htaccess file not found.

    This is what I found …

    Anas
    Rank Math business

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘RM not saving changes to snippet’ is closed to new replies.