Richsnippets not saved with userrole shopmanager

#98703
  • Resolved Webmaster
    Rank Math free

    If a shopmanager edits richsnippets or anything else like focus keywords and saves a page it is not saved.
    An Admin works fine.

    Changes in page content however is saved.

    If the shopmanager edits richsnippet of a product. Everything is working fine and all changes are saved.

    Settings in rolemanager have been made to enable shopmanager to see and edit snippets.

    Hope you can help me out here.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Are using WordFence? If so please put WordFence into learning mode and then try editing the posts again where you noticed the error.
    https://www.wordfence.com/help/firewall/learning-mode/

    If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thanks for the quick response, Wordfence was the cause, put it in learning mode again for a while and tried editten.

    Saving worked again as shopmanager.

    Is there a chance that it will break again after learning mode ends?

    Hello,

    The learning mode should allow WordFence firewall to no longer see the user API requests as security issues that need to be blocked, here is WordFence deeper description of the learning mode: https://www.wordfence.com/help/firewall/learning-mode/

    The user role should then be able to work and save meta without issues if this is implemented in the learning mode. If the issue still persists, please let us know and we will be glad to assist you further.

    Hope that helps. If you have any further question(s), please let us know. Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Richsnippets not saved with userrole shopmanager’ is closed to new replies.