Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
I am not quite sure what you mean by star templates. Could you please share some screenshots or possibly some links to the affected pages so that we can advise further?
Looking forward to helping you. Thank you.
I am getting this same issue recently. After the new rank math plugin update. Previously it was working fine, but after the update, there is this issue.
The following image is linked to version 1.0.35.3:
image
And the next image in accordance with the same settings is version 1.0.36.3 :
image-2
I hope you understand what I mean 🙂
@michaeldavis
Salam @michaeldavis
Did you see a problem?
Hi Ami,
image-2 doesn’t link to the image. It links to another ticket on our forums.
Wwe might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Awaiting for your reply @uzair-na
Hello @amirzarbakhsh1,
Thank you for contacting Rank Math today.
We are yet to receive the temporary admin access that my colleague @uzair-na requested for your site. Please share the access so that we can check this further.
Looking forward to helping you. Thank you.
hi @michaeldavis
I explained to you that my site is on the localhost(XAMPP)
How do you access the localhost(XAMPP) if there is a way to tell me to give you access.
And in the image and image-2 images, my problem is quite clear
Hello Amir,
We are so sorry but cannot replicate this from our end.
Can you please put it online or on a staging website so we can check it in more detail?
There isn’t much we can do when we can’t see the issue.
Did you use the given shortcode?
Can you please give us the exact steps we can follow to replicate this on our end?
hi @toddmts
I modified the image and image-2 link below :
image : https://imgur.com/a/Ep2JlW7
image-2 : https://imgur.com/a/8y5yg6G
*My site is currently hosted on localhosts and I can’t give you access
I’m sorry to be late
Yes shortcode is used
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
It is likely that the issue is arising from a conflict with one of your installed plugins that is loading a different version of Font Awesome icons.
Please perform the steps described on this page and let us know how this goes:
https://rankmath.com/kb/check-plugin-conflicts/
Looking forward to helping you. Thank you.
