‘Review’ Rich snippet missing since v1.0.48

  • Resolved Justus

    Hey,
    I’ve updated rank math to the newest version. Then I realized that the ‘review’ rich snippet does not appear anymore in the WooCommerce Product Schema. Is there any option I’m missing for the ‘review’ snippet for WooCommerce Products to show?
    Everything worked fine in version 1.0.47.1 before the “Huge” change of the schema markup..

    • This topic was modified 4 weeks ago by Justus.
Viewing 14 replies - 1 through 14 (of 14 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    How are you adding reviews to your products? Please note that if you are using WooCommerce, Rank Math takes the schema data from your product pages automatically and turns it into Schema-ready content. Likewise, the aggregateRating and review fields are taken from your actual product reviews that your buyers/customers leave on your products.

    If you don’t have any reviews yet, that is going to show up as a warning in the schema testing tool. That’s because Google will actually look for those fields.

    Please acquire some reviews and ratings to get rid of the aggregateRating and review warnings.

    You can fix the SKU and availability issue easily as well:

    To fix the brand warning, head over to WordPress Dashboard > Rank Math > General Settings > WooCommerce and choose from any of the available fields to use as your product’s brands.

    Brand Value

    If you want to use a custom value for your Brands, you can do that by using the following code in your theme’s functions.php file:

    // Add Brand for Products.
    add_filter( 'rank_math/snippet/rich_snippet_product_entity', function( $entity ) {
    $entity['brand'] = 'Rank Math;
    return $entity;
    });

    Replace the “Rank Math” text with your actual brand name then run your website through the Structured Data Testing tool once again.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Hey,
    thanks for your answer!

    The ‘strange’ thing is… that everything worked before v.1.0.48.
    We are using Customer Reviews for WooCommerce to get the reviews of our customers.
    But that Plugin just asks for the reviews and posts them as WooCommerce Product review. So they are using the standard WooCommerce review schema.

    The Aggregate rating works fine. So normally it should work.

                "@type": "Product",
                "name": "Wood 'n' Ice Tisch",
                "releaseDate": "2020-06-26T12:52:47+02:00",
                "category": "Tische",
                "aggregateRating": {
                    "@type": "AggregateRating",
                    "ratingValue": "5.00",
                    "bestRating": "5",
                    "ratingCount": 2,
                    "reviewCount": 2
                },

    That’s how the reviews are added:

    <!-- #comment-## -->
    <li class="review odd alt thread-odd thread-alt depth-1" id="li-comment-2">
    
    	<div id="comment-2" class="comment_container">
    
    		<img alt='' src='https://dreamink.de/wp-content/uploads/letter-avatar/f945cd34ae47b76f43ac703bbf6ad5be.svg' srcset='https://dreamink.de/wp-content/uploads/letter-avatar/5e42c901a4ae8d899610943e215763d9.svg 2x' class='avatar avatar-60 photo' height='60' width='60' loading='lazy'/>
    		<div class="comment-text">
    
    			<div class="star-rating"><span style="width:100%">Bewertet mit <strong class="rating">5</strong> von 5</span></div>
    	<p class="meta">
    		<strong class="woocommerce-review__author">Justus </strong>
    		<span class="woocommerce-review__dash">&ndash;</span> 
    				<time class="woocommerce-review__published-date" datetime="2020-06-26T23:25:04+02:00">26. Juni 2020</time>
    	</p>
    
    <div class="description"><p>Super Produkt!</p>
    </div><span class="ivole-voting-cont"><span id="ivole-reviewvoting-2">War diese Rezension hilfreich für dich?</span><span class="ivobe-letter-space"></span><span class="ivole-declarative"><div class="ivole-vote-button-margin"><span class="ivole-a-button"><span class="ivole-a-button-inner"><a id="ivole-reviewyes-2" class="ivole-a-button-text" href="#"><div class="ivole-vote-button">Ja</div></a></span></span></div></span><span class="ivobe-letter-space"></span><span class="ivole-declarative"><div class="ivole-vote-button-margin"><span class="ivole-a-button"><span class="ivole-a-button-inner"><a id="ivole-reviewno-2" class="ivole-a-button-text" href="#"><div class="ivole-vote-button">Nein</div></a></span></span></div></span><span class="ivobe-letter-space"></span></span>
    		</div>
    	</div>
    </li><!-- #comment-## -->

    Seems like the normal WooCommerce product review.

    Best,
    Justus

    Hello,

    Does reverting to an earlier version of Rank Math fix the issue?

    You can do that from WordPress Dashboard > Rank Math > Status & Tools > Version Control.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Hello Uzair,
    yes! Reverting to an earlier version (v.1.0.47.1) solves that issue.
    Probably that’s the best way to come around at the moment.

    But of course it would be great to not stand along with that version and to update
    the Plugin sometime to the newest version ^^

    Is there something I can provide you to get that issue solved?

    Best,
    Justus

    Hi,

    Can we take a closer look at the settings.? Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?
    __
    You can test what ever you want on this site. It’s just a test environment.
    At the moment I’ve updated rank math to the newest verison (so you there are no ‘reviews’ in the schema…)

    Thank you.

    • This reply was modified 3 weeks, 3 days ago by Justus.

    Hello,

    I have shared this thread with the devs so they can check it and maybe help you with that issue.

    Looking forward to help you.

    Hello,

    We did a test on a new installation with the latest version of Rank Math and we are not seeing any errors related to the Review:

    Could you please link us to a product page on your website where this error can be seen?

    Hello,
    thanks for testing it. The error can be seen on nearly every product page with reviews (of course ^^). For example: https://dreamink.de/produkt/dare-pong/
    As you can see: the review (comment) is added like normally.

    <li class="review even thread-even depth-1" id="li-comment-37">
    
    	<div id="comment-37" class="comment_container">
    
    		<img alt='' src='https://dreamink.de/wp-content/uploads/letter-avatar/f945cd34ae47b76f43ac703bbf6ad5be.svg' srcset='https://dreamink.de/wp-content/uploads/letter-avatar/5e42c901a4ae8d899610943e215763d9.svg 2x' class='avatar avatar-60 photo' height='60' width='60' loading='lazy'/>
    		<div class="comment-text">
    
    			<div class="star-rating" role="img" aria-label="Bewertet mit 5 von 5"><span style="width:100%">Bewertet mit <strong class="rating">5</strong> von 5</span></div>
    	<p class="meta">
    		<strong class="woocommerce-review__author">Julian </strong>
    				<span class="woocommerce-review__dash">&ndash;</span> <time class="woocommerce-review__published-date" datetime="2020-10-10T00:56:03+02:00">10. Oktober 2020</time>
    	</p>
    
    <div class="description"><p>This is a test review!</p>
    </div><span class="ivole-voting-cont"><span id="ivole-reviewvoting-37">War diese Rezension hilfreich für dich?</span><span class="ivobe-letter-space"></span><span class="ivole-declarative"><div class="ivole-vote-button-margin"><span class="ivole-a-button"><span class="ivole-a-button-inner"><a id="ivole-reviewyes-37" class="ivole-a-button-text" href="#"><div class="ivole-vote-button">Ja</div></a></span></span></div></span><span class="ivobe-letter-space"></span><span class="ivole-declarative"><div class="ivole-vote-button-margin"><span class="ivole-a-button"><span class="ivole-a-button-inner"><a id="ivole-reviewno-37" class="ivole-a-button-text" href="#"><div class="ivole-vote-button">Nein</div></a></span></span></div></span><span class="ivobe-letter-space"></span></span>
    		</div>
    	</div>
    </li><!-- #comment-## -->

    RankMath also recognizes the review rating and puts it into the schema but I’ve no idea why rankmath does not get the review author, description etc.

    https://search.google.com/test/rich-results?id=bo_601cz_Krw4pewXy_ohQ

    Thanks alot!
    Justus

    Hey 🙂
    Any news or anything I can do to solve that problem?

    – Justus

    Hey there

    i am facing with the same issue

    I posted here the issue https://support.rankmath.com/ticket/woocommerce-review-schema-markup-issue/

    Same problem with Review Schema Markup even if there are some reviews

    Please advice
    Thanks

    Hello,

    We released a quick Beta update you can try to see if that helps.

    Please enable the Beta update by following this:
    https://rankmath.com/kb/version-control/#beta-updates

    beta update

    If you are unable to see an update, please clear Rank Math’s transients from:
    WP Dashboard > Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients > Remove transients
    remove transients rank math

    Please clear the caches, server, and WordPress after updating.

    You can disable the Beta updates once you update to the latest version and if the issue is fixed.

    We are here to assist. Thank you.

    Sorry for the late response.

    It works great now!
    Thanks a lot!

    Great Support 🙂

    Best,
    Justus

    Hello,

    Glad that helped.

    If it isn’t too much to ask for – would you mind leaving us a review here?
    https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post

    It only takes a couple of minutes but helps us tremendously.

    It would mean so much to us and would go a really long way.

    Thank you.​​

Viewing 14 replies - 1 through 14 (of 14 total)

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