“Reset Options” – Not What It Appears

#84958
  • Resolved Brian Juhos

    4 years, 2 months ago

    Rank Math free

    Hi there,

    I spent a long time setting up Rank Math for a client. I was working on “post formats” settings, when I realized I’d rather have it as the stock option. So, at the bottom of the page, I clicked “Reset Options”.

    To my dismay it had reset everything I had setup, not just what was on the page.

    In my opinion this is very bad UX design. It falls outside normal convention. Usually, hitting the Reset on a specific page will only reset the options on that page, not every setting that you have saved up until that point. It really does not make sense to have it like that at all.

    There should be a disclaimer warning people of this action. I’m sure I’m one of many poor souls who made this mistake once.

    Now I just wasted a good chunk of billable time to go through and re-check and reconfigure everything for the second time.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Michael Davis

    4 years, 2 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I will forward the disclaimer suggestion to our dev team to see what they can do about it.

    If you have any further question(s), please let us know. Thank you.

    Uzair

    4 years, 2 months ago

    Hello,

    To make everything load fast and work smoothly, all the tabs are loaded when the page loads. That is why hitting the reset button resets all the settings in the panel.

    However, we do see that there is a lot of room for improvement and we will do just that.

    Thank you for your valuable suggestion.

    RankBot

    4 years, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘“Reset Options” – Not What It Appears’ is closed to new replies.