Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Please note that you have purchased the Content AI plan, valid for 1 year. This plan comes with a 15-day trial of Rank Math PRO, and once that trial ends, you will automatically be charged for its annual subscription unless you cancel it.
We see that your recent transaction with us has already been refunded. The same shall be reflected in your payment source in 5-7 business days if you’re using a credit card. Refunds might take up to 30 days to appear on your statement if a debit card is used. For PayPal, it’s always almost instant.
Hope that helps.
Hello,
Thank you for your response. I’m still a bit confused, as I originally purchased the plugin for 1 year at around €80, but I noticed that I was also being charged approximately €100 every month. I don’t quite understand this, since I believed the contract was for a full year.
I have already canceled the renewal and received the refund, which I appreciate. However, the AI feature is no longer working. What I would really like to clarify is whether I will still have access to Content AI for the remainder of the year that I initially purchased.
This is the message that now appears in my wp-admin:
“Your Content AI credits have been fully used up. You can wait until 2025-08-25 12:00am for your credits to refresh or upgrade to continue enjoying uninterrupted content creation.”
Thank you very much for your help.
Hello,
The charge is not a monthly recurring charge. Here are your two recent transactions with us:
Main purchase: Content AI Starter (with 15-day trial of the Rank Math PRO)
– @ $59.88 valid for one year
Renewal transaction: Rank Math PRO (refunded)
– @ 101.48 valid for one year
– Only initiated after the 15-day trial unless you cancel it
No other transactions followed.
As for your AI credits issue, we checked your account and we can confirm that you have used up all the AI credits you have. Please note that each usage in the Content AI feature is triggered by a user action and is logged in the History tab. Credits will be consumed regardless of whether you use the generated content or not. You can see how the credits are used in your WP Dashboard → Rank Math → Content AI → History tab.
You’ll have to wait until the 25th of this month for your AI credits to renew.
Hope that helps.
Realmente no se entiende lo que se compra, si un plugin de WP, si un servicio, lo siento pero no me ha gustado. gracias.
Hello Julien,
We understand your frustration, and we’d like to clarify the confusion.
Initially purchased the Content AI subscription on July 25, 2025. This subscription it totally different from the Rank Math plugin subscription. For more details on Rank Math Content AI, you can check this URL: https://rankmath.com/content-ai/
With this newly purchased Content AI subscription, we offer a 15-day Rank Math PRO subscription. You can check the features of the PRO subscription here: https://rankmath.com/free-vs-pro/
Since you didn’t canceled the PRO trial on time, Rank Math automatically renewed the subscription.
However, after your request, we’ve canceled your Rank Math PRO subscription and initiated the refund as you can see here: https://support.rankmath.com/ticket/incorrect-charge-on-my-subscription/?view=all#post-1082219
Hope that helps and please don’t hesitate to let us know if you have any other questions.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
