Hello,
Thank you for contacting the support and sorry for the confusion.
The Content AI (all license types) comes with a FREE 15-day Rank Math PRO. This is mentioned on the pricing page as well.
We also send out an email reminder three (3) days before the actual charge so that users can cancel the trial.
You can cancel the Trial at any time using this link:
https://rankmath.com/my-account/subscriptions/
With that being said, we can refund the recent transaction, which is the Rank Math PRO subscription. Let us know if you want us to proceed with that.
Looking forward to hearing back from you.
Yes, please proceed with the refund of the transaction corresponding to the Rank Math PRO subscription. I look forward to your confirmation. Thank you very much.
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
