Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Please let us know if you find the culprit else we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Yes it’s an issue with Oxygen Builder, reported a few months ago on their github page (https://github.com/soflyy/oxygen-bugs-and-features/issues/955), but no response from their team yet.
Not sure which side the conflict is coming from, or if it’s something you would look in to. I’ve added a temporary login link to one of their sandbox sites showing the issue.
Hello,
I will send this to our devs so they can check it and determine if it is caused by Rank Math or Oxygen Builder, thank you for sharing it.
Looking forward to help you.
Hi,
We have raised an issue internally and we will look at what is causing this.
We are going to need some time as we will have to check with the Oxygen Builder team as well.
We will notify you when there is an update.
Thank you.
Hello,
By default, Rank Math removes the ?replytocom query parameter from the URL which is causing problem. Can you please contact the plugin author and ask them to add the following code in their plugin file:
https://rankmath.com/kb/filters-hooks-api-developer/#remove-replytocom-query
Usually, we would have suggested adding this code in theme’s functions.php file but since Oxygen plugin disables all the functions of theme, there is no other way then to add the code in the plugin itself.
I hope that helps.
That did the trick, thanks so much for getting back to me so quick on this!
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
4 years, 3 months ago
Hi,
When RankMath is activated the ‘Reply’ links on blog posts do not work, instead of opening the reply comment box, they scroll to the comment using a hash link.
The website is built with Oxygen Builder.
I have added a link to a video demonstrating the issue in the sensitive data section.
Cheers.