Hello,
Thank you for reaching out to us. I’m sorry for any inconvenience you’re facing with your invoice. To download or update your invoice, you can follow these steps:
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Invoice Through Email: Check your email for the invoice. It is automatically sent to you after a purchase.
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Rank Math Account Area: Log in to your Rank Math account area, go to the Subscriptions section, and find the Invoices tab to download the required invoice.
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FastSpring Consumer Support Page: Visit the FastSpring Consumer Support page, fill in the necessary details, and search for your invoice.
If you need further assistance or if the issue persists, please feel free to reply here, and a human agent from our support team will assist you promptly.
Thank you for your understanding and cooperation.
Sources:
How to Download or Update My Invoice » Rank Math
Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
FastSpring, our payment processor, automatically retries the charge 1, 3, and 5 days after a declined rebill/payment failed.
However, in your case, it’s possible that you have changed your payment method too late or for some reason renewal doesn’t work and the subscription already expired. You can purchase a new subscription from our site: https://rankmath.com/pricing
It will not affect your site’s SEO setup and all the settings and data will stay the same on your site.
Hope that helps. Let us know if you need any other assistance.
Hola
El problema es que afecta en el precio que pagaba por Rank Math, por ello agradecería que puedan mantenerme la misma suscripción con el mismo precio.
Mi método de pago es Paypal que actualmente cuenta con el saldo para el pago de manera automática.
Saludos cordiales
Hello,
We appreciate your query and we would love to address it.
This decision to increase the prices after almost 3 years is deeply rooted in our commitment to delivering the finest SEO plugin to you. The rationale behind this adjustment includes several factors like: the introduction of innovative features, the assurance of consistent updates, the enhancement of customer support, the fortification of long-term sustainability, and the proactive management of inflation and operational costs.
For a more comprehensive understanding of these reasons, we’ve provided detailed insights here:
https://rankmath.com/kb/updated-plugin-prices/
It’s important to emphasize that this modest price adjustment reflects our dedication to creating a sustainable product. Even with this adjustment, it’s worth noting that Rank Math continues to offer the most cost-effective SEO plugin, given the multitude of features we provide.
With that said, since you are one of our loyal customers, we can make an exception for you. You may purchase a new plan and get back to us here and we’ll partially refund your purchase to match the previous price you usually pay.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
