renewed subscription

#786310
  • Justin Revell

    3 weeks, 1 day ago

    Rank Math pro
    Content AI Starter

    Hi
    we have renewed the subscription but it say I don’t have a subscription and only free is available.?

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    3 weeks, 1 day ago

    Hello,

    Thank you for reaching out to us regarding the issue with your renewed subscription.

    If you have renewed your subscription but are still seeing the message that you don’t have a subscription and only the free version is available, please ensure that you are logged in to your Rank Math account using the correct credentials. Sometimes logging out and back in can help refresh your account status.

    If the issue persists after logging back in, please provide us with your account details or any relevant information about the renewal so we can investigate further and assist you accordingly.

    Feel free to share more details or screenshots if needed. We are here to help you with this matter.

    Sources:
    How To Upgrade Your Rank Math PRO Subscription » Rank Math
    How To Downgrade Your Rank Math PRO Subscription » Rank Math
    How to Cancel Your Rank Math PRO Subscription » Rank Math

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    Princess

    3 weeks, 1 day ago

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Your account is already upgraded to the PRO version. You’ll also notice that the PRO badge is already showing on your account details.

    If you haven’t already, you can go through this video tutorial that shows you how to get started with your PRO/Business license:
    https://www.youtube.com/watch?v=nCDe67K_3rA

    Please install the Rank Math PRO plugin files if you haven’t already from your registered account from here:
    https://rankmath.com/my-account/

    Once you have activated the PRO plugin, please head over to WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.

    You will be taken to RankMath.com again where you can connect your account to activate your license.

    You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.

    Also, please ensure that there are no Ad-Blockers installed in your browser or your website is excluded in order to ensure a smooth experience with Rank Math PRO.

    Then head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

    Please do not hesitate to let us know if you need our assistance with anything else.

    We are here to help.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

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