renewal failed

#753328
  • Resolved Germanico Patrelli
    Rank Math pro

    I need to pay for the renewal of my failed subscription, but I can’t find a “pay now” option

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for reaching out to us regarding the renewal of your subscription. We apologize for any inconvenience this may have caused.

    To renew your subscription, please follow these steps:

    1. Log in to your Rank Math account.
    2. Navigate to the Subscriptions tab in your account area. You can access it by clicking on the Subscriptions tab from the left sidebar.

    Open Subscriptions tab in Rank Math account area

    1. In the Subscriptions and Billing page, you will find all the Rank Math plans associated with your account. Look for the option to upgrade or renew your subscription. Click on the corresponding option to proceed with the payment.

    If you encounter any difficulties during this process, please let us know by replying to this ticket, and we will assist you further.

    We appreciate your cooperation and look forward to resolving this issue for you. Thank you for your patience and understanding.

    Sources:
    How To Upgrade Your Rank Math PRO Subscription » Rank Math
    Troubleshooting Payment Issues at Rank Math » Rank Math
    How to Cancel Your Rank Math PRO Subscription » Rank Math

    my site is connect to pro version view screen

    https://prnt.sc/Sgr7IC23TQpt

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    FastSpring, our payment processor, automatically retries the charge 1, 3, and 5 days after a declined rebill/payment failed.

    However, in your case, it’s possible that you have changed your payment method too late or for some reason renewal doesn’t work and the subscription already expired. You can purchase a new subscription from our site: https://rankmath.com/pricing

    It will not affect your site’s SEO setup and all the settings and data will stay the same on your site.

    Hope that helps. Let us know if you need any other assistance.

    why did my price almost double?

    Hello,

    This decision to increase the prices after almost 3 years is deeply rooted in our commitment to delivering the finest SEO plugin to you. The rationale behind this adjustment includes several factors like the introduction of innovative features, the assurance of consistent updates, the enhancement of customer support, the fortification of long-term sustainability, and the proactive management of inflation and operational costs.

    For a more comprehensive understanding of these reasons, we’ve provided detailed insights here:
    https://rankmath.com/kb/updated-plugin-prices/

    It’s important to emphasize that this modest price adjustment reflects our dedication to creating a sustainable product. Even with this adjustment, it’s worth noting that Rank Math continues to offer the most cost-effective SEO plugin, given the multitude of features we provide.

    Looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘renewal failed’ is closed to new replies.