Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
If your payment details are right, FastSpring (Our payment processor) automatically retries the charge 1, 3, and 5 days after a declined rebill.
Make sure you have enough balance including VAT/Tax for a smooth payment process.
So for automatic renewal make sure the right payment details are added to your account.
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
We have partnered with FastSpring to offer you local payment solutions, so you do not need to have a card enabled for international payments.
We accept PayPal, Credit & Debit cards, & Amazon Pay. You can choose Amazon Pay or PayPal if you are outside US and your cards are not enabled for international transactions.
But if you face any issue regarding payment, you can get in touch with our payment provider, FastSpring, and they will assist you with that.
You can contact FastSpring via s******@f*************.
Hope this helps you. Please do not hesitate to let us know if you need our assistance with anything else.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
