Renew Subscription

#722285
  • Resolved Bashar Shahrour
    Rank Math pro

    I only just realised my subscription wasn’t renewed for some reason even though the credit card you have on file is correct. Therefore, I added an additional payment method (paypal) but there is no place to Renew the subscription as it says it is cancelled/inactive.

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  • Hello,

    Thanks for contacting us and sorry for the inconvenience caused.

    The renewal is an automated process. You don’t have to do it manually. FastSpring, our payment processor, automatically retries the charge 1, 3, and 5 days after a declined rebill/payment failed.

    However, in your case, it’s possible that you have changed your payment method too late or for some reason renewal doesn’t work and the subscription has already expired. You can purchase a new subscription from our site: https://rankmath.com/pricing

    It will not affect your site’s SEO setup and all the settings and data will stay the same on your site.

    Hope that helps. Let us know if you need any other assistance.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Renew Subscription’ is closed to new replies.