Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Could you please share the affected URL in the sensitive data section so we can check?
We look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I checked your website and the class is still there.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hi Jeremy,
thanks for your help. But sorry, no way that I give my login data in external hands. Please solve this in any other way.
Kind regards
Hello,
We respect your decision not to share the logins but we would need to check this over your admin dashboard.
Can you please create a staging website and share its login details so that we can perform the troubleshooting there and your live website doesn’t get affected by the troubleshooting.
You may follow this article to create the staging website: https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/
Looking forward to helping you.
Thank you.
Hi Anas,
thanks for the reply! I do have the same security concerns with sharing logins to a staging environment on my servers.
Maybe we can solve it like that: Can you say if there are other traces of RankMath on my site? If not, can I simply replace all the strings ” class=’rank-math-link'” with “”? Or can that cause any damage?
Otherwise I can share you some screenshots as long as you tell me, what you need.
Kind regards
Hello
There are no other traces of Rank Math on your website because you are currently using the Yoast SEO plugin.
If in the future you decide to give Rank Math another try do let us know.
Thank you.
Hi Miguel,
thanks for your message.
1. But the class=”rank-math-link” ist still there, so I am wondering if maybe anything else is still there.
2. Can I simply replace all the strings ” class=’rank-math-link’” with “”? Or can that cause any damage?
I did like your plugin, but leaving code and traces after being deactivated and deleted is not good in my opinion. Hope to figure that out.
Kind regards
Hello,
Thank you for your patience as we look into your issue.
The rank-math-link CSS class that does not affect the functionality of your website. It may have been implemented in your theme/child theme or WordPress customizer custom CSS settings.
Removing the rank-math-link class will not affect your website. However, you can create a backup of your website before removing the ‘rank-math-link’ class.
Hope that helps. Let us know if you have questions. We are here to help.
Hi Nigel,
tahnks for your help!
And can you assure that there is nothing else left by RankMath?
Kind regards
Hello,
If you’ve already followed the links that you shared in your initial post, then yes, all the data of Rank Math should be removed. You can have a look at this guide for a quick reference: https://rankmath.com/kb/uninstall/
Hope this helps.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
