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Hi!
We have had a problem with these two Woocommerce settings. On several occasions, Remove base & Remove category base have stopped working, causing 404 errors on our website. To solve the problem, we had to tap the Save Changes button.
It works correctly, until this happens to us randomly.
Perhaps it is related to the cache, or to some incompatibility with one of our plugins
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Hello,
Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.
Please clear your website cache including any server-level caching services like Cloudflare. You may also head over to your WordPress Dashboard > Settings > Permalinks and click the “Save” button without changing anything.
If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
The ticket ‘Remove base & Remove category base ssue’ is closed to new replies.