Hello,
Thank you for reaching out to us regarding the issue with your Content AI credits.
To address this concern, please ensure that you are logged in to the correct account that you used to purchase the Content AI credits. After logging in, navigate to your Rank Math account by going to Rank Math > Account > Website or visit this URL: Rank Math Account.
Check if you can see the correct remaining credits there. If the credit count is accurate on the Rank Math website but not reflecting on your WordPress dashboard, you may need to disconnect and reconnect your Rank Math account. Here are the steps to do so:
- Go to your WordPress admin area.
- Navigate to Rank Math > Dashboard > Help.
- Disconnect and then reconnect your Rank Math account.
After reconnecting, refresh the credits count in the Content AI settings on your website. This action will prompt the plugin to request the updated credits from our server and display the correct count.
If you encounter any further issues or need additional assistance, please feel free to let us know. We are here to help you with any other concerns you may have.
Thank you for your understanding and cooperation.
Sources:
How to Use Rank Math’s Content AI for SEO » Rank Math
Hello Team,
We did all processor as you said above but our main concern is that where 45000 credits has been used because as I mentioned already we have only 6040 posts on this website. Then why credit is not showing accurate. Can you please elaborate and go through it.
Thanks
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Your current AI credit balance is 45120/45000. Meaning, you have used up all your credits for this month.
You would need to wait for next month for your credits to replenish.
Don’t hesitate to get in touch with us if you have any other questions.
Jeremy, how is it possible, we haven’t used any credits yet.
Send me the track report of where its used we took your plan this month only and connected one website at 2 may, is your tracking systems really up to date?
our tasks are pending.
Thanks
Varun
Hello,
You should be able to see the history of your credit usage in your WordPress Dashboard > Rank Math > Content AI > History tab. Can you please confirm if you see any entries there?
Looking forward to helping you.
Jeremy, no history exists, as I haven’t used it yet.
Please check it from your side as soon as you can.
Jeremy, I am waiting for your reply.
Hello,
We have made an exception for you and reset your credits for this month. You can continue using the 45K credits allocated to you for this month.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
