Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please share the email address which you used to purchase the plugin or you can search and forward the receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Thank you.
The email address would have been [moved to sensitive data section]
Hello,
I’m sorry but we can’t simply transfer or provide access from another account.
Can you please share a receipt of that purchase from FastSpring.com or email us using the email address you just shared? This is to verify that you own the subscription.
If you able to provide that, we can then share with you full access of the PRO account.
We really look forward to hearing back from you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
