Refund request

#299191
  • Resolved John JM
    Rank Math free

    Good day,

    I hope my request finds you well.
    We received a notification about the RankMath subscription being renewed.
    As we do not have the time to truly use your solution capabilities, can you please help us with a refund?
    Thank you in advance!

    Kind Regards,
    John

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for contacting Rank Math today.

    This account doesn’t have a PRO subscription so if you are talking about an account made with a different email address please tell us which one.

    Looking forward to helping you.​​

    Hello Miguel,

    Thank you for the quick reply.
    The email we have the subscription on is c******@q*************.

    Looking forward to hearing from you.

    Kind Regards,
    John

    Hello,

    Sorry to disappoint, but our refund policy does not extend for the renewal subscriptions. Before the subscription happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).

    You can cancel the automatic subscriptions by following this guide:
    https://rankmath.com/kb/cancel-subscription/

    If you need any other assistance, please feel free to let us know. We are here to assist.

    Hello Miguel,

    Indeed, this is disappointing.
    Even if we missed the email, you should have a different approach, if you want long term customers.

    NOT NICE OF YOU!!!
    Please trigger the refund, if you ever want us as clients in the future.

    Kind Regards,
    John

    Hello,

    We are making an exception and as requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

    If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

    For PayPal, it’s always almost instant.

    As of the month date, you won’t be able to access those PRO files in the member area on Rank Math.

    Of course, we’re very sorry to see you go.

    We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.

    We would much appreciate any feedback you have to offer.

Viewing 5 replies - 1 through 5 (of 5 total)

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