Hello,
Thank you for contacting the support.
Sorry to disappoint, but our refund policy does not extend for renewal subscriptions. Before the subscription happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).
You can cancel the automatic subscriptions by following this guide:
https://rankmath.com/kb/cancel-subscription/
We sent out an email reminder 7 days prior to the charge. Did you not receive that? Please let us know. We are here to assist.
There is nothing you can do with it in order to confirm the refund ? It is very important and the reason i didn’t noticed the emails is becasuse i was taking by the Army(i am from Israel)
i am sure youve heard about the situation Israel got into with the palestines.
Thanks in advance.
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those PRO files in the member area on Rank Math.
Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
We would much appreciate any feedback you have to offer.
I really appreciate your understanding and hopefully everyone will stay in peace in this whole world of us.
To be sure , the account has been shut down right ?
Best regards ! keep save.
Hello,
Yes, the account has been cancelled and you won’t get billed for its renewal.
You can still use the free version of the plugin and the settings you have saved while in the PRO will still be intact.
Everything gets safely stored in your WordPress database and transferred over to the Free version of the plugin. But, the features that are available in the paid or higher plans won’t be accessible afterward. All information you added to your content while on the PRO will remain and activates back as soon as your subscription becomes active again.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
