Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Can you please allow us to rectify the issue you face with our Content AI? Please let us know which part of the future that isn’t working on your end.
Also, ensure that you are using the latest version of the Rank Math plugin. If not yet, please do update them. You may refer to our changelog page here: https://rankmath.com/changelog/
You may check this guide to see if this resolves the issue as well: https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/
However, if you do wish to proceed with your refund request, let us know here and we’ll refund this for you.
Looking forward to helping you.
The issue i faced is that my website is not linked to my rank math account. If you can link my website (psychedeliccannabisshop.com) to my rank math so that the content AI will be able to work then it will solve my worry. If not possible then please do a refund
Hello,
Allow us to connect it for you.
Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Please just cancel the subscription and do the refund, i was expecting instructions on how i can do that by myself but i can’t grant you access to the website.
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
Of course, we’re very sorry to see you go.
