Hello,
Thank you for contacting Rank Math support.
Unfortunately, there is no active subscription on this account you are using to contact us.
Can you please share the email address which you used to make the purchase or you can search and forward the receipt from FastSpring.com so we can locate your account?
You can share the email in the sensitive data section.
Let us know how it goes.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I sent a copy of the invoice in the sensitive data section. Where would I need to forward the email?
Hello,
Thank you for contacting the support.
We sent out an email reminder 7 days prior to the charge. Did you not receive that?
If you received it, then sorry to disappoint you, but our refund policy does not extend to renewal subscriptions. Before the subscription happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).
You can cancel the automatic subscriptions by following this guide:
https://rankmath.com/kb/cancel-subscription/
Please let us know if you did not receive the email and we will assist you with the refund.
I did not receive the email. The only email I received was under this one about the payment being made. I also do not have a website that supports Rankmath. The plan through WordPress does not supports plugins any longer. So I cannot even use the services even if I was to have it. Please refund my account.
Thank you
-ARL
Hello,
Since you mentioned that you didn’t receive the email reminder, we can initiate a refund on your requested transaction.
But, since you opened this ticket using a different account, can you please send an email to our billing and accounts department at s******@r*********** using the the email address we added in the sensitive data section about your concern?
We really look forward to hearing back from you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
