Hello,
Thank you for getting in touch with Rank Math. We’re sorry to hear that you want to cancel your subscription. We’d like to know if there’s anything specific that’s causing this decision. Your feedback is valuable to us, and if there’s anything we can do to help, please let us know.
However, if you’ve already made up your mind and want to cancel, we completely understand and respect your decision. We have a 30-day refund policy and we’ll be happy to assist you with your refund request.
Please feel free to reach out to us if you need any other assistance. We’re always here to help.
Yes, my mind is made up. Refund me please.
I want the funds back on my card I used.
I want the funds back on my card I used.
I would like to process my refund now please.
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
We would much appreciate any feedback you have to offer.
I paid through PayPal. I don’t see it instantly returned
When will I see it if paid through PayPal?
Hello,
We have checked this transaction again on our end and we can confirm that the refund has been issued on our end and it is showing as successful. Have you tried reaching out to PayPal to let them know the transaction has been refunded but you have not seen the refund? They could help take a look at this from their end.
Thank you for your patience and cooperation
Im looking at my account and nothing has been refunded. It is posted and charged on my card still. I used paypal
Hello ,
Kindly see this the invoice in the sensitive data section for your reference.
You can see the refunded amount under Refunds and Returns.
You can also access the invoice from here: https://rankmath.com/my-account/subscriptions/?tab=payments
Lastly, you can check your account or call your bank to verify if the amount has been reversed.
We ask for your patience regarding this matter.
If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
