Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Could you please confirm if this is a renewal of your license?
If so, sorry to disappoint, but our refund policy does not extend for the renewal subscriptions. Before the subscription happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).
You can cancel the automatic subscriptions by following this guide:
https://rankmath.com/kb/cancel-subscription/
If this isn’t the case for you, please share the email address of your account with the subscription as it seems you don’t have any subscription in this account you are using to create this very ticket.
Looking forward to helping you.
Here is my mail:
m*************@g********
Kindly please refund for my exceptional case please!
Hello,
1. We do not see any payment from that account.
2. Unfortunately, we are unable to offer refunds for renewals.
Do let us know if you need our help with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
