Redirects not working

#691481
  • Resolved Daniel Keebler

    4 months, 3 weeks ago

    Rank Math free

    Redirects all load a “Page not found” page.

    I have tried the following yet issue persists:
    – Checked redirect rules, and created new ones of many variations
    – (Even old redirects that once worked are not working)
    – Disabled and re-enabled the Redirects module for Rank Math
    – Disabled “Redirect Attachments”
    – Re-enabled “Redirect Attachments”
    – Rolled back to the previous version of the plugin
    – Rolled forward to the latest version
    – Tried loading the redirected URLs in ‘incognito’ modes

Viewing 4 replies - 1 through 4 (of 4 total)
  • RankBot

    4 months, 3 weeks ago

    Hello,

    I’m sorry to hear that you’re experiencing issues with the redirects on your website. It seems like you’ve already tried several troubleshooting steps to resolve the problem, including checking and creating new redirect rules, disabling and re-enabling the Redirects module for Rank Math, and rolling back to a previous version of the plugin.

    Given the steps you’ve already taken, it’s possible that there might be an underlying issue causing the redirects not to work as expected. In this case, I recommend performing a self-diagnosis using Rank Math’s Debug Redirection feature. You can find detailed instructions on how to use this feature in our knowledge base article here.

    If the issue persists after using the Debug Redirection feature, please feel free to reply to this ticket, and a human agent from the Rank Math Support team will be happy to assist you further.

    Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue for you.

    Sources:
    Solving Redirection Issues Using Rank Math SEO Plugin » Rank Math
    Migrating from Rank Math to SEOPress » Rank Math

    Adetayo

    4 months, 3 weeks ago

    Hello,

    It seems that you already marked this ticket as “Resolved”.

    Do you still need our assistance regarding this issue or we can go ahead to close the ticket?

    Looking forward to helping you.

    Thank you.

    Daniel Keebler

    4 months, 3 weeks ago

    Rank Math free

    I don’t know why it suddenly started working RIGHT AFTER I submitted my ticket. But in any case, the Debug feature has never worked. I enable it, reload pages, open pages, and nothing happens related to the debugger. Just reporting it to you. You can close this ticket.

    Adetayo

    4 months, 3 weeks ago

    Hello,

    We are glad that the initial issue has been resolved.

    However, we would like to check the issue with the Redirection Debug Console as it works fine on our end.

    For us to check this, we need to take a closer look at the settings of the website. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Thank you.

    RankBot

    3 months, 3 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Redirects not working’ is closed to new replies.