Redirects don’t work on staging site

  • Hi there,

    We’ve had a staging site for a while, and the redirects were not working. I just updated the plugin to the latest version and when I updated, it actually deactivated the plugin. Then, once I activated the plugin, I went to check the redirects and they worked fine.

    My question is…has this problem been reported before? Did anyone else have the issue of redirects not working in staging? I need to give my client a reason as to why this was happening in the first place.

    I’m guessing that with the update, the issue got resolved. Any detailed information would be great because issues like this cause a lot of stress on our end, and my client likes to know the why to why to the why. A simple reply is not satisfactory for her.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    The plugin update brought with it a few changes one of which requires that you sign into your account once again. The redirects not working may have been from some bugs in the previous release, which were fixed with the update.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else. Thank you.

    ​​​​​​​

    Thank you so much.

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/?rate=5#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

You must be logged in to reply to this ticket.