Hello,
We apologize for the issue you are facing with the redirection settings. It sounds like there may be a problem with the plugin or your site configuration. Here are a few steps you can try to resolve this issue:
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Update Rank Math: Ensure that you are using the latest version of the Rank Math plugin. Sometimes, issues can arise from using an outdated version.
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Check User Permissions: Make sure that your user role has the necessary permissions to access the redirection settings. Only administrators can access certain features.
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Enable Redirection Module: Go to the WordPress Dashboard, navigate to Rank Math SEO → Dashboard → Modules, and ensure that the Redirections module is enabled.
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Clear Cache: If you are using any caching plugins, clear your site cache and browser cache to see if that resolves the issue.
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Debugging: You can enable the debug feature for redirections by going to Rank Math SEO → General Settings → Redirections and enabling the Debug Redirections option. This might help in identifying any underlying issues.
If these steps do not resolve the problem, please reply to this ticket with your site URL, and a human agent from our support team will assist you further. Thank you for raising this concern!
Sources:
Solving Redirection Issues Using Rank Math SEO Plugin » Rank Math
Hello,
You can record a video screencast using a tool like Loom showing the issue so we can check.
Meanwhile, ensure that the Redirections module is active/enabled in Rank Math > Dashboard.
Looking forward to helping you.
We have tried all of those steps, i dont mind deleting and restoring, but my only concern is will i lose all of my RD?
Redirections Google Drive Link
Hello,
From your screencast, it seems that you’re using Rank Math PRO, but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?
Looking forward to helping you.
t*******@a**************, hopefully this next part of support is faster and more efficient, i didnt expect this so be such a slow process
Hello,
The email you shared with us is associated with this account you are using to contact, which has no active subscription.
Can you please share the receipt from FastSpring.com so we can locate your account?
We need to see the order number that starts with RANKMATH2#####-####-#####
We look forward to hearing back from you.
Thanks.
whats the status on this support issue, i still cannot access my redirects
Hello,
It seems you missed our response earlier here: https://support.rankmath.com/ticket/redirections-settings-have-disappeared/?view=all#post-1062162
The issue is likely happening because you are using an outdated version of the PRO plugin, for which you would require an active subscription to get an update.
Kindly provide the required information so we can be able to investigate further.
We look forward to hearing from you.
i think i just repurchased rank math pro, i cant seem to find out how to get the pro plugin back
i got the new plugin but im in the same problem, when i click on redirections from the side bar, it goes to the Oops! That page can’t be found page, is there a better way to get support? or faster maybe a phone call or live chat? i need this fixed asap but am getting nowhere so far.
Hello,
Unfortunately, our scope of support does not extend to live remote support via phone call or live chat.
Your account appears to have been upgraded to the PRO version already. The PRO badge is already visible on your account.
Please follow this guide to upgrade your account to PRO on your WordPress website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Note that the PRO version is built on top of the free version to keep the plugins robust and lightweight. So you will need both of them to be installed and activated at the same time so the PRO version will work.
Hope this helps and please don’t hesitate to let us know if you have any other questions.
Thank you.
this is not helfpul at all, how can i use this product? Did you see the page that i shared with the page its bringing me to? i CANNOT access the redirections page
Hello,
In this case, we might need to take a closer look at your website to investigate this further. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the plugin below to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
