Redirections Not Working

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  • A temporary fix has been implemented using Pretty Links but please diagnose the issue so we can remove Pretty Links and go back to using the Rank Math redirections Module.

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    It looks like you forgot to share the site URL on the sensitive data section. Please share this info so that we can check this issue for you.

    Looking forward to helping you. Thank you.

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    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for contacting Rank Math today.

    We are checking this issue and we’ll be in touch in a short while.

    Looking forward to helping you. Thank you.

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    Hello,

    I see the issue on your site but I couldn’t reproduce it on my setup. The Redirection from the sub-directory installation is working fine for me. Here is a screencast: https://i.rankmath.com/MUz9j9

    The Health check plugin is also not working on your site. Enabling troubleshooting mode creates infinite redirections.

    Can you add your site’s FTP access in the Sensitive Data Section so we could check the issue by editing some files?

    Looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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