Redirections Not Working - Support

Resolved Alex Panagis
4 years, 8 months ago

Rank Math pro
For a site installed in a subdirectory of such as /blog/wp-admin the redirects don’t seem to be working.

I’m sending you SSH private key: https://drive.google.com/file/d/17lyO6HuqPtYGnNfslPn9nViOYIxw1Jor/view?usp=sharing

You can log in to SFTP using this key and:
– username: bitnami
– host: 35.169.10.155

Folder with wordpress is ~/apps/wordpress/htdocs

To access phpMyAdmin please use instructions from https://docs.bitnami.com/aws/apps/wordpress/get-started/access-phpmyadmin/

Database credentials:
DB_NAME: bitnami_wordpress
DB_USER: bn_wordpress
DB_PASSWORD: d6ab501583
DB_HOST: localhost

Let me know if you need anything else.
- This topic was modified 4 years, 8 months ago by Alex Panagis. Reason: Added URL
- This topic was modified 4 years, 7 months ago by Alex Panagis.

Viewing 5 replies - 1 through 5 (of 5 total)

Alex Panagis
4 years, 8 months ago

Rank Math pro

A temporary fix has been implemented using Pretty Links but please diagnose the issue so we can remove Pretty Links and go back to using the Rank Math redirections Module.

Michael Davis
4 years, 8 months ago

Rank Math pro

Hello,

Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

It looks like you forgot to share the site URL on the sensitive data section. Please share this info so that we can check this issue for you.

Looking forward to helping you. Thank you.

Alex Panagis
4 years, 8 months ago

Rank Math pro

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Michael Davis
4 years, 7 months ago

Rank Math pro

Hello,

Thank you for contacting Rank Math today.

We are checking this issue and we’ll be in touch in a short while.

Looking forward to helping you. Thank you.

Pratik
4 years, 7 months ago

Hello,

I see the issue on your site but I couldn’t reproduce it on my setup. The Redirection from the sub-directory installation is working fine for me. Here is a screencast: https://i.rankmath.com/MUz9j9

The Health check plugin is also not working on your site. Enabling troubleshooting mode creates infinite redirections.

Can you add your site’s FTP access in the Sensitive Data Section so we could check the issue by editing some files?

Looking forward to helping you.

RankBot
4 years, 7 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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