Redirections is not working for my site

  • Resolved Ms

    My site’s redirections are not working after updating to latest version of rankmath. Recently I noticed warning in search console related to redirections and Checked in site that most of redirection URLs are not working. Why? I tried to disable and enable redirection but not working. How can I resolve this issue?

    • This topic was modified 2 weeks, 6 days ago by Ms. Reason: added wp login details
Viewing 14 replies - 1 through 14 (of 14 total)
  • Hi Ms,

    Thanks a lot for your query and we are so sorry about the trouble this must have caused.

    Can you please head over to WordPress Dashboard > Rank Math > Redirections and share with us a screenshot of the redirection responsible for the redirect you included in your sensitive data section? We would love to check and see if it might need some edits.

    Thank you.

    This is Screenshot as you said.
    redirection not working

    All URLs having ‘?m=1’, not working. others r working well.

    Hello,

    Thanks for getting back to us.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    Temporary Login Without Password

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    WP Security Audit Log

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hi Ms,

    Although the logins aren’t working, I think I see the issue.

    You have chosen the “exact” option in your settings:
    null

    That will work only work when the source URL is exactly like you set which doesn’t look to contain the ?m=1 part.

    Please choose the “starts with” option from the drop down and see if it works.

    Let us know.

    No, It’s not working.

    I’ve tried with another plugin, everything is working but rankmath redirections are not working. Is there any solution? 😉

    Hello,

    Thanks for getting back to us.

    Could you please generate a new password for the temporary account so that we can investigate this first hand?

    I am looking forward to your response. Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for contacting Rank Math today.

    It looks like your site is appending the ?m=1 to the redirected URL which is causing an error when the source URL contains this parameter.

    I am passing this on to our dev team for closer investigation and we will be getting back to you in a short while. Kindly increase the validity of the login token for the next 12hrs to aid our investigation.

    Looking forward to helping you. Thank you.

    ​​​​​​

    I’ve increased login url validity.

    hope to get solved soon.

    Hello,

    Can you please contact your hosting team and ask them if there are no internal redirection rules to redirect URL with query strings? When I visit your homepage with ?m=1, then I get the Too many redirection error. It looks like the link is being redirected multiple times. For now, I’ve enabled the Debug Redirection option in Dashboard >> General Settings >> Redirections to prevent the site from redirecting multiple times. The Redirection is now working on your site.

    I hope that helps. Thank you.

    URL Debugger works only for me. I’m getting redirection errors in search console.

    You said u contact to hosting but If I use any other redirection plugin, all works well.

    Should I move to another redirection plugin?

    Hello,

    Thank you for contacting Rank Math today and sorry for any inconvenience caused by that.

    We have our dev team working on the issue in we communicate to you know as soon as we have a fix.

    Your patience will be highly appreciated. Thank you

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 14 replies - 1 through 14 (of 14 total)

The ticket ‘Redirections is not working for my site’ is closed to new replies.