Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Please ensure that the Source URL and Destination URL are added correctly.
Source URL should be the URL you want to redirect from(This URL should be on your website)
Destination URL can be a URL on your website or even an external URL.
Here is a guide for your reference:
https://rankmath.com/kb/setting-up-redirections/
We look forward to helping you.
All the details are in correct. The plugin just isn’t allowing for them to be added, its not actually adding them.
Hello,
We might need to take a closer look at the settings.
Please share the source and destination URL and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thanks for getting back. Sorry for the delay and any inconvenience that might have been caused due to that.
I was able to add a redirection without any issues. I have attached a screencast in the sensitive data section. Please check the screencast and try again on your end. Let us know if the issue persists.
We really look forward to your update.
Thank you for this, I must have made a mistake with it.
Hello,
We are glad we addressed your concern. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
